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    Committed To Our Patients

    As Samaritan / Eduardo Luna Pérez – Ruibal, MD; We have been providing Medical Services to the community since 2001, in 2003 we worked as a Business Physician for important companies in Cusco, in 2004 we ventured into Traveler’s Medicine and in 2009 (apart from getting H1N1 Influenza on service ) We had a case that marked us: it was a young Canadian, (whose experience you can read in the comments of our patients, she is Mindy T.). As a result of this case so complex medically and logistically but also symbolic for us, is that we created the company, stripped of qualifications of goodness we simply called it Samaritan, inspired by the biblical parable of the Good Samaritan, who selflessly went to assist the Traveler assaulted and wounded in the way, whom he took to a lodging that he paid for with his own money, treated his wounds, fed him, recovered him and provided him with a horse so that he could return to his country of origin.

    Thanks to the trust of many people, Hostels, Hotels, Local Travel Agencies, International Tourism Companies, Embassies, International Travel Assistance Societies and International Travel Insurance Companies, we had the honor of serving thousands of people from almost all countries that come to Cusco and we had the privilege of not only helping them but also learning about their customs, preferences and way of interacting with their Doctor. The experience has been extremely pleasant and the reward was the trust of all the parties involved, which generated that since 2011, almost unintentionally, an important English travel insurance company asks us for advice on the medical and logistical management of a case in Ecuador, we had a medical friend from the HOG biker community with whom we were able to efficiently direct this patient to safe care in Guayaquil and based on the good experience for the patient, for us and especially for the Insurance Company, they began to request help from us more frequently, so much so that even their affiliates and colleagues in Australia, New Zealand and the United States of America also began to ask us for support in coordinating the care of emerging cases in countries from Mexico to Argentina (the only countries where we still did not have the pleasure of having helped were Belize, Haiti or the Guyanas).

    The range of services we provided ranged from coordinating an ambulance to take the patient from the Hospital to the Airport in Bogotá, to coordinating an Anti-Rabies Immunoglobulin in Fort Lauderdale for a patient bitten in the Amazon Rainforest or coordinating an air ambulance for a patient with dengue fever in San José, Costa Rica, paying the flight tickets of a fractured patient from Arequipa to Sydney, coordinating the urgent care of a heart attack patient in Quito, a neuro-surgical operation on an English patient in Punta Arenas in southern Chile and a long list that made us deserving in 2015 and on successive recognitions since then in a British magazine specialized in health.

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    During the last 15 years we have lived with the cell phone on twenty-four hours a day, seven days a week, which became a work culture in our company and its characteristic, permanent availability at all hours within reach of a call

    +51 984761277

    This year 2020 started as a promising year for us despite the threat in Wuhan but this Pandemic has posed challenges for both doctors and patients and we saw from the beginning that a viable alternative for health care could be Telemedicine, we adopted it and In the cases that we have been treating, we have observed the same level of patient satisfaction, which has forced us to open ourselves even more to new technologies for the benefit of the patient.

     

    We hope once again to help you with whatever you may need 

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    Testimonials

    While in Peru in September 2019, Dr. Luna Perez-Ruibal provided excellent medical care when I developed high blood pressure, likely in reaction to high altitude in Cusco. My blood pressure did not respond to medication right away even rose further. As a former hospital social worker, I knew the risk involved and was appreciative that this risk was taken seriously. Not only did Dr. Luna Perez-Ruibal provide excellent medical care and make himself readily available, he also responded promptly when I later requested a letter for insurance purposes by email.

    A. L.​

    VANCOUVER, BRITISH COLUMBIA, CANADA, SEPTEMBER 2019.​

    During my studies abroad in Cusco, Peru, I began to experience a sore throat, shortness of breath, difficulty swallowing, a severe headache, and a fever. Since my symptoms had worsened, I sought medical attention from Dr. Luna. He was able to see me the same day I called. Dr. Luna immediately noticed the severity of my condition and promptly got me an appointment with an ENT specialist. Both Dr. Luna and his colleague decided it was necessary for me to be admitted to the hospital. I was terrified to be hospitalized in a foreign country with no family members nearby; However, Dr. Luna personally transported me to the hospital and reassured me of the situation. Dr. Luna was extremely compassionate towards me, and he communicated with my family members, via phone, about my care. I stayed in the hospital for 5 days, and Dr. Luna visited me 1 to 3 times each day. He ensured that I was receiving the highest quality of care, and he was very thorough in his work. Overall, Dr. Luna truly cares about his patients, and I would highly recommend his practice.

    Alana M.

    Michigan, U.S.A., April 2017.

    I was lucky to meet Doctor Luna on my last trip to Cusco initially for work reasons. A few hours later I felt bad and called him for help. I arrived quickly, evaluated me and determined that I needed a Cardiological evaluation. Thanks to his prompt attention I was able to receive the appropriate and necessary care. Now I am in good health thanks to his intervention. Doctor Luna was by my side at all times until I was stabilized. He is an excellent Clinician and Physician who truly cares about his patients. I recommend it with complete confidence, I couldn’t be in better hands.

    Carmen T.​

    Lima, Peru, February 2020.

    Dr. Luna was very helpful to me! I’ve been struggling for a few days to try to get over my healt problem when I called him. I’ve been going to pharmacys and I had even tried 2 different medications, but nothing was working. He answered really quickly, came to my hostel to see me and gave me the appropriate medication!. He even called someone to come to my hostel to deliver the medication and to do blood tests. He did a follow up a few days after I’ve started my medication. He gave me all the documents needed for my travel insurances. When I came back to Quebec, I had no problem getting my money back from my insurance company. I strongly recommend Dr. Luna. He’s very professional, efficient and he listens to the patient.

    Catherine P.

    Québec, Canada, July 2019.

    During the Coronavirus pandemic, With flights canceled I was about to find myself without medicine and was in need of a receta médica. I had reached out to many physicians in the area, but most had closed their practices during the quarantine. I found doctor Luna’s information from the the US embassy’s list of providers, for us who remained after the borders has closed. Dr. Luna was able to provide me with a telemedicine consultation, even though he was in Cusco. What a relief for me, as the pharmacies didn’t recognize my valid prescriptions. The teleconference appointment was over WhatsApp and everything I needed was verified and handled in a kind and respectful manor. Dr. Luna was quite understanding and extremely helpful! Overall Dr. Luna was attentive, timely, and efficient for the appointment setup, the appointment, and follow ups. I’d highly recommended Dr. Luna’s Telecare services to all who find themselves in need of a doctor’s consultation!

    Charles S.​

    UNITED STATES, JUNE 2020.​

    I will have to say that my experience dealing with Dr. Luna was absolutely top notch. I felt that he really cared about my well-being and did all that he could to make sure I could return safely to my home. Having never experienced a health crisis while outside the US (or inside the country for that matter! ) I was unsure of what to expect in the way of care. I must say that I was far more impressed with Dr. Luna’s treatment than I was with the way I was treated by my own health provider. He exhibited concern and empathy to my situation and fully explained my condition to me and to my wife. On the other hand, my provider at home treated me as simply a “number” even trying to delay an appointment to see a physician by 30 days! Truth be told, I’d be much happier with Dr. Luna as a primary care physician than any of the doctors at my local facility. I highly recommend him to anyone in the need of medical assistance.

    Cliff A.

    California, U.S.A., December 2019.

    I was Dr Luna’s patient in October 2019 when after a high altitude trek with my 14 year old son I became ill with altitude sickness complicated with a chest infection which resulted in some heart issues.
    Dr Luna was called to my hotel in Cusco and he responded quickly and efficiently – he did observations and was very caring and concerned, recommending that he take me to hospital for further tests.
    After initial tests I was admitted to ICU. During my 4 days in hospital in Cusco, Dr Luna visited me regularly to check my progress. He also arrange my transfer to hospital in Lima.
    I am very grateful for the service and attention Dr Luna provided and I would recommend him to any travellers to Peru.

    Jane H.​

    NEW ZEALAND, OCTOBER 2019.​

    I would wholeheartedly encourage individuals to use the great medical services provided by Dr Eduardo…. Whilst I was trekking the Inca Trail I became unexpectedly gravely ill with rare case of HAPE- (High Altitude Pulmonary Edema). I found myself in intensive care in Cusco Peru. I was very lucky to survive. I know that I was so fortunate to receive the highest level of medical care and attention from Dr Eduardo who literally saved my life.

    Dr Eduardo and his medical team, were very thorough in their treatment of my condition. They were also very attentive and reassuring to help me through a very frightening, life experience whilst be some far away from home.

    I would not hesitate to recommend him to others, who may find themselves in need of any medical attention, as they will get nothing but first class treatment from start to finish from. Dr Eduardo goes above and beyond to show how much he truly cares about his patients; as he even followed up on my medical well-being even when I returned back to UK. He is a brilliant Doctor!, Thanks Dr Eduardo you for saving my life and enabling me to return to my family.

    Jennifer T.​

    U.K., APRIL 2015.​

    I was in Cusco, Peru, suffering from a serious fever and gastrointestinal infection that wasn’t going away, likely from something I ate. The local clinic in Cusco did not diagnose me properly, and gave me the wrong type of antibiotic. My fever and abdominal pains worsened to a level of severity that frightened me. That’s when I met with Dr. Luna through telemedicine on a video call. Dr. Luna asked me a series of questions and suggested a specific treatment of antibiotics, which resolved my month-long illness in just a few days. I’m so grateful for Dr. Luna’s help!

    Jeremy H.​

    from United States living in Cusco, Peru, May / June 2020.

    The care I received from Dr. Eduardo Luna and his colleagues was first class. Caring, efficient and effective. I recognised from our first meeting that I was in very capable hands which made me feel safe and relaxed in what could have been a tricky situation.
    I think the most important aspect of the care was Dr Luna’s ability to explain everything that was happening to me and needed to happen, just wonderful.

    I have only once before experienced such personal care from a doctor in 64 years of life. Should you be unfortunate enough to require medical assistance I know you will be very lucky to have him take care of you.

    My friends back home have been told many times of the amazing care I received from Dr Luna😊

    Kathleen P.​

    Northern Ireland, March 2020.

    In June 2015, I traveled with a small group to Peru, headed for Macchu Pichu. In Cusco, I became very ill, requiring two weeks in the hospital there. I found myself alone, 11,000 feet up in the Andes, speaking little Spanish, my group having continued on without me. Dr Luna was with me every step of the way. He arrived at my hotel, got me to the hospital (I was unconscious at that point) and checked on me every day I was there. His care and concern were genuine and made all the difference in how I experienced all of this, both physically and mentally. I felt I was at all times in excellent medical hands, with an unexpected, and so much appreciated, degree of personal attention to my case.

    Kathryn S.

    Esq., Boston, MA, USA, June 2015.

    I have worked with Dr. Eduardo Luna in various capacities since 2008. He has been my personal Primary Care Physician and has guided me (and my friends) through years of navigating good health in a system and language that were foreign to me. What a blessing it is to place myself and my friends with a dedicated professional in knowing they will be in excellent hands! Living at high altitude (Cusco is at 11,300 feet / 3,300 meters above sea level) has presented many enigmatic issues and the healing process is different than at sea level. I have even bumped into Dr. Luna at the airport where he was accompanying a sick patient on a flight to Lima, to get him to a place that he could heal more easily. He once answered my phone call when I was ill and stuck on an island in the middle of Bolivian side of the Lake Titicaca with no medical care available, even though he was in England at a conference and it was 2:00 a.m. English time! Not to mention the time that one of my good friends was hospitalized with mysterious symptoms and illness and eventually had to be airlifted to Lima to catch a plane back to Europe (it took months there to figure it out – she’s fine now). She was under Dr. Luna’s care while in Cusco and it was such a relief to know that! I would highly recommend Dr. Luna – his English is excellent, his bedside manner is superb and his dedication to his calling as a Doctor is astounding.

    Lisa S.

    from Florida, USA, living in Cusco, Peru since 2008.

    I see Dr. Luna for an annual check up every year, he is very friendly, listen to all my concerns and questions and give expert medical advice. Unlike my experiences with US or UK doctors, there are no rush in the appointments and we are able to cover all the health concerns I have in one call. He is open to my use of alternative healing modalities along with any Western treatments required. Recommended.

    Michaela L.​​

    from U.K. living in Cusco, Peru, 2013 – 2020.

    I met Dr. Luna in the middle of the night at a public hospital in Cusco after jumping three storys out of my hotel room to escape gunfire. My injuries were complex – I required spinal surgery prior to flying home to Canada, as determined by my insurance agency. Dr. Luna arranged my care with a Traumatologist and Neurosurgeon who flew in from Lima to operate me. He was kind enough to meet my mother at the airport when she flew in to support me through my traumatic recovery. Dr. Luna and his medical team were kind, empathetic, and went above and beyond to ensure my comfort and safety during the most challenging event of my life. I have nothing but glowing words of appreciation – I will even be naming a child after him – and would entrust him with the care of anyone I love.

    Mindy T.

    Edmonton, Canada, June 2009.

    In August 2019, I became sick with altitude sickness in Cusco whilst on a tour. After leaving me in Dr. Luna’s capable hands, my tour group left me behind and continued with the tour without me.The minute I met Dr. Luna, his medical knowledge, kind nature, genuine care, professionalism and his strong grasp on the English language made me feel like I was in good hands. Dr. Luna took extensive medical history and carried out thorough checks. I was adamant I was ok and wanted to continue with the tour but dissatisfied with my observations, Dr. Luna took me to hospital. He accompanied me there and stayed with me for a number of hours, we exchanged numbers and he was in constant touch with me whist I was in hospital, between his patients and even translated to the cardiologist and other staff for me. When it was time to be discharged Dr Luna personally came back to help me with the process. He then arranged for an oxygen tank to be delivered to my room and called me the next morning to check in on me. Upon hearing I still was not well, he came out to see me free of charge at my hotel. He advised me to fly to Lima (sea level) the same day, which I very reluctantly did. He advised me of the area I should stay in, which was, touristy, safe and close to the hospital he would refer me to for further care in Lima. Once in Lima, Dr. Luna could have left me to the professionals there as I was no longer his patient but he called me and the hospital daily. As a result of his thoroughness and professionalism, further testing was carried out and I was found to have fluid on my lungs, which could have become very serious, had I not left the high altitude swiftly. I then had to recover in Lima before flying home. During this time Dr. Luna went on vacation yet he still took the time to contact me and check in on me! What could have been an awfully frightening experience was not that at all. Instead I felt very much supported and taken care of. I could not believe that the best health care I have ever received in my life was in Peru by Dr. Luna and his colleagues. I will be forever grateful for meeting Dr. Luna and being in his care. I honestly believe he saved me from a dangerous health issue and he did it with so much care and compassion.

    Nazma R., Sheffield

    United Kingdom, August 2019.

    For more than a decade, Dr. Luna has been my physician, and also the main doctor for our international guests to my center and hostel in Cusco, Peru. I wholeheartedly recommend Dr. Luna to my friends, family and guests. He speaks great English and I have always truly felt that he really listens to and cares about his patients. He understands and meets the expectations of foreigners visiting here (from North America, Europe and beyond) in terms of communication and efficiency. He also is well connected to a network of medical specialists. Over the years, he has helped our guests with everything from intestinal parasites requiring some at home care to heart failure requiring medivac. In a medical emergency, I call Dr. Luna and know he will make the right decisions for those involved. Thanks Dr. Luna!

    Niki C.

    Founder and Director of Healing House in Cusco, Peru, From Illinois, USA, March 2010 to today.

    WWW.HEALINGHOUSECUSCO.COM

    Dr Luna is an incredibly gifted doctor. I was fortunate to come under his care in June 2018 after another clinic failed to notice the early signs of what was wrong with me. His experience and sharp observational skills led him to investigate me for a condition that I did not have any risk factors for, but he followed his intuition and investigated me for it regardless. To both his and my surprise, he turned out to be right. His compassion and empathy enabled me to deal with the shocking and potentially serious diagnosis in the best way possible. I was his patient for 9 days, and he was very aware that I was on the other side of the world from my family and did what he could to comfort me. He was checking on me from very early in the morning until very late at night, tirelessly coordinating everything. He saved my life, and I will never forget that. Anybody will be very safe and very blessed to be in Dr Luna’s care. Thank you! Thank you! Thank you!

    Silva A.

    London, United Kingdom., June 2018.

    During a really frightening time of Altitude sickness during my hiking adventures in Peru, Dr. Eduardo Luna Perez-Ruibal provided me both telephone and emergency medical support that helped me so much. He monitored me closely to support me completing my adventure that I had trained so hard for and come so far, and saw me back to full health and monitored my situation until I was safely back home. The level of care was incredible, and his caution and support with my overall health was a huge comfort. You just know you are in good hands, huge thanks to you for all you do.

    Tamsyn R.

    Brisbane, Australia, September 2019.

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    MEDICAL SERVICES & TRAVEL INSURANCE CORRESPONDENT AGENCY
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    Calle Humberto Luna Nº 210, Edificio Illary, Departamento 103, Urbanización Magisterio. Primera Etapa, Cusco, Perú, Sud-América
    P.O.Box : Av. El Sol Nº 800, Oficina SERPOST-Cusco
    P.O.Box Nº 639, Cusco, Perú, Sud-América.

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